Refund Policy
Last updated 5 November 2026
Each organizer sets the refund rule for their event, and it is shown on the event page before you pay. These rules apply to every event on Halo.
Normal sales
All sales are final unless the event page says refunds are allowed. When they are, you can refund your ticket from your account until it is scanned, as long as you have not sent it to someone else. The refund goes back to your original payment method.
Canceled event
If an event is canceled, you get a full refund, service fee included, to your original payment method. Refunds are started within 7 days. Your bank may take 5 to 10 business days to show it.
Moved event
If an event moves to a new date, your ticket is good for the new date. If you cannot make it, email support@haloevents.app within 7 days of the announcement for a refund.
No refund cases
No refund is given when entry is refused for age, ID or behavior, when you miss the event, or for tickets that were resold.
Questions
Email support@haloevents.app before contacting your bank. We will reply and work it out with the organizer.